Wilco Careers Career Roles Training & Business Improvement Training and Improvement Specialist

Training and Improvement Specialist

Support the Training and Business Improvement Team by identifying, documenting, and improving assigned business processes while developing and implementing training programs to ensure consistency.

Print PDF Overview

Reports To

Director of Training and Business Improvement

Supervises

No supervisory duties required

Employment Type

Full-time

Remote Eligible

Experience Preferred

2 to 5 years

Pay Grade

Experienced Level

$46800 to $52000 Salary

Benefits Eligible

Category

Training & Business Improvement

Business Type

Central Office

Skills

AdaptabilityApproachabilityBuilding RelationshipsCareer AmbitionComfort Around Senior ManagersCommunicationComposureCreativityCustomer FocusFlexibilityLearning AgilityListeningMotivating OthersPatiencePeer RelationshipsPerseverancePerspectiveProblem SolvingTeamwork

Career Path

Prepare for this role

Training Lead Assignment
Front End Department Manager
Lead Warehouser
Area Specialist
Inventory Specialist

Grow from this role

Store Manager

Job Details

  • Develop and maintain effective training and process improvement programs for assigned positions.
  • Identify and communicate areas of opportunity and provide recommendations to improve work-flow, equipment, suppliers, and labor to achieve consistent, quality results.
  • Document and communicate business processes and workflow to management and co-workers, providing the foundation for training program development.
  • Lead process improvement implementations and training updates.
  • Track the effectiveness of training and process improvement programs through quality assurance and other follow-up programs, including location visits and audits.
  • Monitor selected business processes; develop and distribute reports to communicate key business measurements.
  • In conjunction with Training Leads, be a resource for others regarding process questions and troubleshooting.
  • Effectively lead conference calls and face-to-face meetings with designated project members or teams.
  • Trainer for company-wide needs and designated position offered virtually and at locations, as needed.
  • Mentor and provide direction to Training Leads in assigned areas including leading hiring and review processes at assigned intervals.
  • Maintain up-to-date electronic process documentation.
  • Other duties, responsibilities and/or tasks as assigned.
  • Strong communication skills.
  • Strong time management skills.
  • Ability to interact effectively with customers and co-workers.
  • Working knowledge of training techniques.
  • Working knowledge and awareness of retail industry.
  • Project management experience.
  • Ability to operate a computer and other automated office equipment; especially Excel, MS Word and PowerPoint, MS Teams and Zoom.
  • Working knowledge of ERP system Epicor Eagle, preferred
  • Bachelor’s degree or equivalent work experience within the assigned area.
  • Two years of training and development experience preferred.
  • For internal candidates, two years of Wilco work experience.

Field position requiring the ability to travel to various Wilco locations, sometimes with short notice and to multiple locations in the course of a workday.

Wilco’s comprehensive benefits package is designed to support the well-being of our employees, offering competitive health insurance, retirement plans, paid time off, and professional development opportunities, to ensure a balanced and rewarding work experience.

Medical
Dental
Vision
401K
Advancement Opportunities
Long-term Disability
Life/AD&D Insurance
Employee Discount
Holidays & PTO
Profit Sharing
Referral Bonus