Responsibilities

• Assist in developing and coordinating Pet Groomer recruitment, selection, training, and related processes.
• Assists in overseeing and monitoring pet grooming shop and individual Pet Groomer and Technician performance.
• Assist in conducting quarterly Grooming Facilities/Safety Reviews.
• Assist in developing and coordinating grooming services, pricing, and grooming department promotions.
• Supports with developing, maintaining and directing grooming department facility, equipment, and service standards.
• Supports in leading and coordinating pet grooming customer satisfaction and business growth.
• Utilizes best practices for continuous improvement of pet grooming department practices, systems, and product use.
• Works closely with Store Managers, Product Merchants, Marketing and other Wilco staff to maintain efficient, growing and profitable pet grooming centers.
• Provides support with pet grooming services at multiple locations.
• Leads and participates in regular and special meetings.
• Leads special grooming department project management activities as agreed.
• And other duties, responsibilities and/or tasks as assigned.

Special Skills & Training

• Highly skilled in dog and cat grooming.
• Knowledge of grooming industry best practices.
• Demonstrated ability to manage multi-location business activities.
• Ability to communicate effectively verbally and in writing.
• Ability to interact effectively with customers and co-workers.
• Knowledge of basic accounting principles and practices.
• A valid driver’s license with clean driving record required.
• 5 years pet grooming experience.
• 2 years pet grooming or related department supervision.
• 2 years multi location services experience.
• Degree in business or related field or equivalent experience.

Physical Requirements

• Ability to work in pet grooming environment.
• Ability to lift and maneuver pets to 50 pounds.
• Able and willing to frequently travel to locations in Oregon, Washington, and California.
• Ability to work in confined areas and around pets.

Remote Eligible

Last updated: May 14, 2025 @ 15:50:28