Wilco Careers Career Roles Information Systems Business Applications Specialist

Business Applications Specialist

Ensures that business applications and data platforms are kept current and align with the business strategic and business objectives. The Business Application Specialist is responsible for data integrity, integration, and custom reporting.

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Reports To

Director of IS

Supervises

No supervisory duties required

Employment Type

Full-time

Remote Eligible

Experience Preferred

2 to 5 years

Pay Grade

Second Level

Benefits Eligible

Category

Information Systems

Business Type

Central Office

Skills

AdaptabilityApproachabilityBuilding RelationshipsBusiness InsightCareer AmbitionComfort Around Senior ManagersCommunicationComposureCreativityCustomer FocusFlexibilityLearning AgilityListeningMotivating OthersPatiencePeer RelationshipsPerseverancePerspectiveProblem SolvingTeamwork

Career Path

Prepare for this role

Service Desk Technician
Service Desk Technician II

Grow from this role

Business Applications Specialist
Service Desk Manager
Systems Administrator
Network Engineer

Job Details

  • Plans and executes business application and database upgrades utilizing best practices, test environments, backups, and snapshots to protect business data.
  • Update procedures and documentation for application and database upgrades.
  • Working with senior IT staff to manage project implementation and back-end integrations.
  • Develops custom reports and dashboards specific to job functions to support organization.
  • Provides support for database tools and BI products.
  • Importing and exporting of data as required to synchronize back-end systems.
  • Testing and QA of data related reports and integrations.
  • Host and/or participate in regular check-in meeting with Business System vendors as required.
  • Provisioning new users, providing system training and customization
  • Maintaining control of access rights, security settings, and user privileges
  • Monitoring company data for accuracy that is entered by users and reporting improper usage.
  • Make sure business system applications and modules are kept current.
  • Work with other team members and staff to create specs for new reports and data integrations.
  • Serves as communications liaison within IT and between IT and the business for releases, outages and critical business impacting situations ensuring that communications are timely, accurate and relevant.
  • Continue to expand knowledge and expertise within all key Business Systems and data sources.
  • Provides ongoing troubleshooting, support, and maintenance of business applications and database systems, including on call coverage as required.
  • Assists Director of IS with various project tasks as assigned.
  • A 2 year IT Degree or a 4 Year College Degree (or equivalent work experience).
  • Strong analytical thinking, troubleshooting and problem-solving skills.
  • Strong knowledge of SQL and relational database structures, models, and diagrams.
  • Ability to write simple to complex queries in Microsoft SQL strongly preferred.
  • Must be team oriented and have good customer service/communication skills.
  • Ability to learn and utilize new applications and software systems effectively and efficiently.
  • Advanced knowledge with Microsoft Excel and Access.
  • Working knowledge of Microsoft Visio for System and Database documentation.
  • Knowledge of VmWare basic operations including, stop, start, and snapshot of virtual machines.
  • Previous Help Desk or technical support experience.
  • Must be able to lift up to 30 pounds.

Wilco’s comprehensive benefits package is designed to support the well-being of our employees, offering competitive health insurance, retirement plans, paid time off, and professional development opportunities, to ensure a balanced and rewarding work experience.

Medical
Dental
Vision
401K
Advancement Opportunities
Long-term Disability
Life/AD&D Insurance
Employee Discount
Holidays & PTO
Profit Sharing
Referral Bonus