Wilco Careers Career Roles Information Systems Service Desk Technician

Service Desk Technician

Responds to IS help desk requests. Documents, logs, tracks, monitors, resolves, and closes requests for technology support. Installs, configures, and troubleshoots hardware and software for staff.

Print PDF Overview

Reports To

Service Desk Manager

Supervises

No supervisory duties required

Employment Type

Full-time

Remote Eligible

Experience Preferred

2 to 5 years

Pay Grade

Experienced Level

$51958 to $57720 Salary

Benefits Eligible

Category

Information Systems

Business Type

Central Office

Skills

AdaptabilityApproachabilityBuilding RelationshipsBusiness InsightCareer AmbitionComfort Around Senior ManagersCommunicationComposureCreativityCustomer FocusFlexibilityLearning AgilityListeningMotivating OthersPatiencePeer RelationshipsPerseverancePerspectiveProblem SolvingTeamwork

Career Path

Prepare for this role

Service Desk Support Specialist

Grow from this role

Service Desk Technician II
Service Desk Manager
Systems Administrator

Job Details

  • Respond to help desk requests. (Telephone, e-mail, walk up).
  • Document and log all requests for technology assistance.
  • Triage and prioritize requests for service.
  • Track, monitor, and close service requests.
  • Install, configure, and troubleshoot hardware and software for Central Office staff.
  • Troubleshoot computer and printing errors.
  • Administer network security as defined by access matrix.
  • Participate in evening and weekend on-call support rotation.
  • Other duties, responsibilities and/or tasks as assigned.
  • 2 to 3 years of Printer and PC Support Experience.
  • 1 to 2 years experience installing new PC’s and Printers.
  • Experience and/or training supporting: LAN environment with multiple platforms.
  • Understanding of network topologies.
  • 3 to 5 years PC desktop software support experience.
  • MS Outlook and Exchange.
  • Exposure to TCP/IP protocol.
  • Formal training on Windows 7 and Windows 10 desired.
  • Expereince with and Microsoft Office Suite, and Office 365.
  • Good verbal and written communication skills.
  • Good organizational skills and prioritization skills a must.
  • Experience supporting users in a medium to large multi-location network environments.
  • Certifications desired MCP or A+.
  • Must be able to lift up to 30 pounds.

Wilco’s comprehensive benefits package is designed to support the well-being of our employees, offering competitive health insurance, retirement plans, paid time off, and professional development opportunities, to ensure a balanced and rewarding work experience.

Medical
Dental
Vision
401K
Advancement Opportunities
Long-term Disability
Life/AD&D Insurance
Employee Discount
Holidays & PTO
Profit Sharing
Referral Bonus