Wilco Careers Career Roles Customer Care Customer Care-Accounts Receivable Specialist

Customer Care-Accounts Receivable Specialist

Responsible for overall customer service for incoming telephone calls, resolution of customer inquiries, and administrative support. Responsible for daily work processes associated with cash receipts, and deposits.

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Reports To

Director of Customer Care

Supervises

No supervisory duties required

Employment Type

Full-time

Experience Preferred

1 to 2 years

Pay Grade

Second Level

$20.70 to $23.00 Hourly

Benefits Eligible

Category

Customer Care

Business Type

Central Office

Skills

Action-Oriented and InitiativeAdaptabilityApproachabilityBuilding RelationshipsComfort Around Senior ManagersComposureCustomer FocusLearning AgilityListeningPeer RelationshipsPerseverancePerspectiveProblem SolvingTeamwork

Career Path

Prepare for this role

Administrative Specialist
Accounts Payable Clerk
Front End Department Manager

Grow from this role

Credit Analyst Transportation and Distribution Center Office Administrator
Ecommerce Support Specialist
Energy Customer Care Specialist
HR Administrator

Job Details

  • Provide superior customer service while managing a high volume of incoming calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Resolve customer complaints in a timely manner.
  • Pick, sort and distribute daily mail.
  • Take afternoon mail to post office, drop manual deposit to bank at same time if needed.
  • Sort, open and deliver internal tote mail, FedEx and UPS packages.
  • Process accounts and incoming payments in compliance with financial policies and procedures.
  • Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data.
  • Verify discrepancies and resolve customers’ billing issues.
  • Cover front desk breaks/lunches and PTO/Sick days.
  • Process credit inquires, address changes and status changes on accounts.
  • Set up new customer accounts and update existing customer profiles.
  • Process Account Adjustments.
  • Maintain NSF reconciliation/Collections on NSF checks.
  • Update all computer systems with accurate data to ensure consistency in databases.
  • Scan documents into paperless document imaging system.
  • Monitor supply inventory.
  • Communicate issues with the Customer Care manager, Team Lead and/or CFO.
  • Maintain an organized and professional work area.
  • Maintain open communication with Customer Care Manager.
  • Other duties, responsibilities and/or tasks as assigned.
  • Ability to handle a variety of tasks accurately with many interruptions.
  • Ability to interact effectively with vendors, customers and co-workers.
  • Ability to thoroughly operate a computer and other automated office machines.
  • Basic accounting knowledge.
  • Experience with Microsoft Word, Excel, Outlook and other office software.
  • Ability to maintain both accuracy and speed.
  • High School graduate or equivalent.
  • Two years of prior accounts receivable experience.
  • Experience with a multi-line phone system.
  • Experience with Microsoft Word, Excel, Outlook and other office software.
  • Ability to lift up to 25lbs.

Wilco’s comprehensive benefits package is designed to support the well-being of our employees, offering competitive health insurance, retirement plans, paid time off, and professional development opportunities, to ensure a balanced and rewarding work experience.

Medical
Dental
Vision
401K
Advancement Opportunities
Long-term Disability
Life/AD&D Insurance
Employee Discount
Holidays & PTO
Profit Sharing
Referral Bonus