Wilco Careers Career Roles Pet Grooming Grooming Technician

Grooming Technician

Answer phones, check pets in/out, bathe pets, perform nail trims, train to groom pets, and delivers an excellent customer experience. Supports Lead Groomer/Groomers and complies to standards and procedures.

Print PDF Overview

Reports To

Store ManagerLead Pet Groomer

Supervises

No supervisory duties required

Employment Type

Full-timePart-time

Experience Preferred

None

Pay Grade

Starting Level

$17.00 to $17.50 hourly

Category

Pet Grooming

Business Type

Retail Stores

Interests

Customer ServiceGroomingPet Care

Skills

Action-Oriented and InitiativeAdaptabilityApproachabilityBuilding RelationshipsComfort Around Senior ManagersComposureCustomer FocusLearning AgilityListeningPeer RelationshipsPerseverancePerspectiveProblem SolvingTeamwork

Career Path

Prepare for this role

Talk to a Manager for details

Grow from this role

Accelerate your growth towards a groomer or lead groomer position by honing pet grooming skills, seeking training and certifications, fostering positive client and pet relationships, and taking on leadership responsibilities within the grooming team.

Pet Groomer
Lead Pet Groomer

Job Details

  • Performs roles and responsibilities of Receptionist/Bather/Groomer-in-training
  • Greet customers and pets
  • Communicates regularly with the Lead, Store Manager, and grooming team on all aspects of the grooming business
  • Answer phones, schedule appointments, check in/out pets, return voice mail messages, input and validate the information in the computer
  • Brush, bathe pets, and groom pets
  • Follows the daily task list – clean front desk, groom shop, bathing area, self-serve, folding towels, and assist with self-serve bathing
  • Follows all safety protocols
  • Supports and assists Grooming Staff
  • Attend regular and special meetings as requested
  • Participates in hands-on, remote, and online training events
  • Perform excellent customer service
  • Assist with walk-in and scheduled nail trims, baths, and grooming services
  • Ability to interact effectively with customers and co-workers
  • Ability to efficiently handle all pets being groomed in a safe and humane manner
  • Ability to communicate effectively verbally and in writing
  • Ability to operate computers and other automated office machines
  • High School diploma or equivalent
  • Pet/Animal handling experience or willingness to learn
  • Regular standing, lifting, bending, and kneeling
  • Regular grooming tools and safety equipment usage