Responsibilities

• Works directly with business unit staff to discover and map current processes, creating specs for new system functionality, data integrations, and business intelligence tools.
• Works closely with business unit staff to manage project implementations and deliver back-end integrations in a timely manner, functions as IT project lead.
• Serves as communications liaison between IT and the business units for releases, outages and critical business impacting situations ensuring that communications are timely, accurate and relevant.
• Responsible to maximize ROI on all managed business systems and integrations.
• Plans and executes business application and database upgrades utilizing best practices, test environments, backups, and snapshots to protect business data.
• Update procedures and documentation for application and database upgrades.
• Develops custom reports and dashboards specific to job functions to support organization.
• Provides support for database tools and Business Intelligence products
• Importing and exporting of data as required to synchronize back-end systems
• Testing and QA of data related reports and integrations
• Host and/or participate in regular check-in meeting with Business System vendors as required.
• Provisioning new users, providing system training and customization
• Maintaining control of access rights, security settings, and user privileges
• Monitoring company data for accuracy that is entered by users and reporting improper usage.
• Continues to expand knowledge and expertise within all key Business Systems and data sources.
• Provides ongoing troubleshooting, support, and maintenance of business applications and database systems, including on call coverage as required.
• Assists with other projects and tasks as assigned.

Special Skills & Training

• Bachelors or Advanced degree in IT related field (or equivalent work experience).
• Must have 5+ years of IT experience in related positions.
• Strong analytical thinking, troubleshooting and problem-solving skills.
• Functional to advanced knowledge of Machine Learning concepts required.
• Strong knowledge of SQL and relational database structures, models, and diagrams.
• Ability to write complex queries in Microsoft SQL required.
• Ability to develop complex code using Pyton, Powershell, VBA, and other scripting tools
• Must be team oriented and have good customer service/communication skills.
• Ability to learn and utilize new applications and software systems effectively and efficiently.
• Advanced knowledge with Microsoft Excel, Power Bi, and other Business Intelligence tools.
• Functional knowledge of Microsoft Visio for System and Database documentation.
• Strong ability to organize workloads, prioritize, and deliver results in a timely manner.

Physical Requirements

• Must be able to lift up to 30 pounds.

Remote Eligible

Last updated: May 14, 2025 @ 16:03:11