Experienced Level
- Investigate and evaluate new credit applications.
- Set up new customer accounts and update existing customer profiles.
- Evaluate credit worthiness of customers by reviewing credit bureau reports, payment history (if current customer). Researching, gathering information, examining credit risks and assessing credit history.
- Make recommendations for approval/denial of credit up to assigned credit limits. Review and recommends of credit holds and releases; maintains and updates credit files.
- Ability to work closely with Farmers and Agronomist, Agricultural background a plus.
- Process Credit inquiries, address changes and status changes on accounts.
- Collecting on past due accounts.
- Within policy limits, works out payment plans for past due accounts, referring large cases to the manager for approval.
- Reconcile customer accounts, as needed. Respond to customer inquiries regarding account status, statement/invoice questions, payments etc. within a timely manner. Researching and resolving customer inquiries and disputes.
- Provide superior customer service for all member Patronage Accounts.
- Provide superior customer service when answering all incoming calls.
- Update all computer systems with accurate data to assure consistency in databases.
- Maintain the NSF process.
- Place liens on all eligible accounts within 65 day delivery grace period.
- Maintain frequent contact with sales staff regarding qualification of account, account status and general account inquiry.
- Ability to interact effectively with customers and co-workers.
- Manage Cascade Collections, Wilco’s collection service, in regard to NSF checks. Manage collection of NSF accounts with Cascade.
- Prepare, assemble reports and projects as requested by Customer Care Manager and CFO.
- Assist the Customer Care Manager in the day to day operations of the Credit department.
- Review and recommend policies and procedures for the credit department.
- Maintain a customer account file system.
- Other duties as requested by the Customer Care Manager and Executive Leadership Team.
- Assist in the monthly statements, purchase summaries and invoice mailing.
- Maintain an organized and professional work area.
- And other duties, responsibilities and/or tasks as assigned.
Credit Analyst
Assists in all aspects of credit and collections management in order to soundly facilitate the company’s sales objectives while maintaining conservative credit risk policies and tolerances as defined by the CEO, CFO and Customer Care Manager.
