Responsibilities

• Manage customer care and credit staff.
• Report directly to and work with the CFO, managing all aspects of the Customer Care team.
• Responsible for departmental planning 6 months to 1 year in advance.
• Develop departmental vision with CFO and team, develop strategies of departmental execution of tasks.
• Responsible to ensure all departmental processes and procedures are formalized and documented.
• Responsible to ensure all employees are cross trained in all functions of the department.
• Responsible to understand all functions of the department and transactional impact to all departments within the company.
• Develop customer care and/or credit processes and procedures as needed, working directly with various departments internal to Wilco.
• Able to work with collection agencies and attorneys as and when needed.
• Review legal contracts as needed and/or required by CFO.
• Understand and perform concurring lien review.
• Manage the production of the monthly customer statements.
• Ability to answer and train staff on all customer inquiries.
• Perform collection calls as/when needed.
• Understand and able to train, as needed, staff on credit procedures, collection calls and all aspects associated with credit.
• Inform CFO of problems with large account balances and other credit issues as needed.
• Backup personnel, policies, procedures, ensuring no business interruption.
• Team lead for the selection, evaluation, implementation of the current and future ERP system.
• Work directly with all levels of management and employees.
• Maintain a neat and orderly work area.
• Other duties as requested by CFO.
• Direct participant and team member of all strategic decisions and considerations.
• Responsible for grower accounting, grower relations and working with team on new customers.
• Responsible for customer/member relationships.

Special Skills & Training

• Ability to interact effectively with customers and co-workers.
• Ability to communicate effectively verbally and in writing.
• Demonstration of effective leadership skills.
• Excellent computer skills.
• Expert in Lien Law application.
• College degree desirable.
• Fifteen years credit management experience, but not required.
• Agricultural background in credit preferred.
• NACM association preferred.

Physical Requirements

• No special conditions.

Remote Eligible

Last updated: May 14, 2025 @ 15:58:49