Wilco Careers Career Roles E-Commerce Ecommerce Administrator

Ecommerce Administrator

Work with Wilco’s Marketing, Merchandising and Retail Operations team to ensure customers have a positive online customer experience to grow E-Commerce sales and traffic.

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Reports To

Vice President of Marketing and Digital Commerce

Supervises

No supervisory duties required

Employment Type

Full-time

Remote Eligible

Experience Preferred

2 to 5 years

Pay Grade

Second Level

$22.50 to $25.00 Hourly

Benefits Eligible

Category

E-Commerce

Business Type

Central Office

Interests

E-commerce

Skills

AdaptabilityApproachabilityBuilding RelationshipsBusiness InsightCareer AmbitionComfort Around Senior ManagersCommunicationComposureCreativityCustomer FocusFlexibilityLearning AgilityListeningMotivating OthersPatiencePeer RelationshipsPerseverancePerspectiveProblem SolvingTeamwork

Career Path

Prepare for this role

Ecommerce Support Specialist

Grow from this role

Senior Ecommerce Administrator

Job Details

  • Communicate in writing via email and live chat to assist customers’ online experience within Wilco’s signature departments of pet, livestock, lawn & garden, hardware and work wear.
  • Active listening and verbal communication with customers and internal teams over to resolve customer questions.
  • Communicate regularly with the marketing team about customer’s experiences to improve online.
  • Understand ongoing promotions and merchandising team strategies to best facilitate the customer’s experience.
  • Collaborate with vendors and other retailers to obtain product information and/or answer customer questions.
  • Maintain category consistency, create and edit copy to inform website readers and describe products and services.
  • Monitor and respond to online customer reviews within Wilco and off-page sites (Examples; Yelp & Google Places).
  • Publish featured items and maintain coupon codes and online promotion for a seamless customer experience in-store and online to increase E-Commerce sales
  • Collaborate with contracted website development and internal Wilco teams to maintain enhancement project timelines within established budgets.
  • Provide KPI progress reports associated with E-Commerce success (primary sites of farmstore.com & oregonorchard.com)
  • Support the Marketing team relative to all above functions related to the support and management of online customer engagement.
    • And other duties, responsibilities and/or tasks as assigned.
  • Ability to work individually and as part of a team.
  • Must have excellent verbal and written skills with an understanding of online reading and product content
  • Proficient with MS Office and understanding of web content and online reading.
  • Ability to multitask and handle a fast-paced environment.
  • Adapt quickly to technology and process changes based on business need.
  • Customer service and problem resolution skills.
  • Maintain composure and a positive work environment.
  • Strong attention to detail and good organizational skills.
  • Ability to manage and deliver projects on time and within budget.
  • Knowledge of products in a Farm Store preferred.
  • 4-year degree in Marketing, Journalism or related field, or equivalent work experience preferred.
  • 2+ years’ experience within a customer service environment.
  • Office indoor environment.
  • Shared coverage during evenings and weekends for urgent e-commerce needs.

Wilco’s comprehensive benefits package is designed to support the well-being of our employees, offering competitive health insurance, retirement plans, paid time off, and professional development opportunities, to ensure a balanced and rewarding work experience.

Medical
Dental
Vision
401K
Advancement Opportunities
Long-term Disability
Life/AD&D Insurance
Employee Discount
Holidays & PTO
Profit Sharing
Referral Bonus